Chandlers

  • COMBINING TRADITION & TECHNOLOGY

    Chandlers will endeavour to combine the best traditions of personal professionalism with the use of modern technologies to offer a comprehensive range of cost-effective enforcement and revenue collection services for governmental authorities, the legal system and commercial sector.

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  • EFFECTIVE, ETHICAL, ENFORCEMENT

    Founded in 1996 and from the very beginning established as a market leader, combining superior revenue collection with a premium professional enforcement service. This, along with a constant strive for excellence has made us one of the most reputable companies in our industry.

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about
About us

High quality Enforcement and Revenue Collection Services for England and Wales

Our advances in technology and the ongoing development of our staff through our Investor in People programme have resulted in an exceptional team of highly proficient Enforcement Officers who are proud to work in partnership with all our clients.

about-us

  • Unrivalled Service

    Customer On-Line Facility
    We have a secure on-line facility that allows any Customer to log on and view their account. Customers can see their entire account history including fees charged, notes added and payments made. Chandlers recognises that, in this busy world, Customers want to have access to pay their bills 24 hours a day, 365 days a year. Customers can therefore use the website to make on-line payments using their debit or credit card, with receipts being generated automatically.

    Personal Service
    Chandlers supplies a dedicated Client Services Director for every Client. Regular liaison meetings are held to discuss performance and new initiatives and we believe this is an essential tool in developing and maintaining an effective working partnership.

    Collection and Advice Surgeries
    Chandlers offers Clients and their Customers a weekly, fortnightly or monthly Enforcement Officer surgery service. An Enforcement Officer from Chandlers will base themselves at the Clients office to answer queries, take payments and make payment arrangements. This is of great benefit to vulnerable Customers who wish to speak to someone on neutral ground and for those who do not have a bank account.

    Reporting
    Chandlers can provide reports tailored to Clients’ exact specifications, highlighting areas such as collection rates, accounts paid in full, vulnerable Customers and accounts on hold. This will not only assist you in keeping up to date with outstanding debts but will also provide information on our performance.

  • The Latest Technology

    Clients can access their information on our database, free of charge, and make changes to Customer accounts. This allows Clients to avoid the time and cost of telephone calls or emails, helping them to meet their own efficiency targets. Any changes made by Clients on the database are sent through to the Enforcement Officer immediately so that he or she has the most up-to-date information.

    As Enforcement Officers make calls to properties, all outcomes of visits and fees are entered onto the database using an iPhone or iPad. Any updates made can be seen immediately by our Clients and our
    office-based staff to ensure total transparency.

    The mobile device technology that we have introduced was developed with an Apple specialist and the brief was to take our real-time computer system to the next level by harnessing the power of the latest technology that iPhones and iPads can provide.

    Enforcement Officers are able to see all customer information on their mobile devices and are able to make the same changes as are possible on the main database. They are also able to handle debit and credit card transactions, which ensures that there is no delay in payment.

    Our new mobile device technology was developed with an Apple specialist to take our real-time computer system to the next level.

  • A ‘Firm but Fair’ Approach

    It is absolutely essential to develop and maintain good public relations between our Clients and their Customers whilst still maintaining high collection levels. We believe that being open and honest is the key to any successful working relationship and this approach ensures that we maintain long-standing partnerships with our Clients.

    All our Employees internal or external are trained to the highest standards through the Investors in People accreditation and operate at all times under Chandlers, the Ministry of Justice, CIVEA and its clients Codes of Conduct. Trained to be firm but fair, our staff get results. We take a reasonable and respectful approach to all Customers that we interact with, always behaving in a positive and ethical manner.

    Many of our Clients have different specifications for how their monies are to be collected and therefore our employees are trained to each individual Clients requirements. Recovery processes are carried out discreetly by full-time, employed Enforcement Officers who carry on their person official photographic and County Court Certification identification.

    As a result of our training and our ethos, we have an exceptional team of highly skilled Enforcement Officers who are proud to work in partnership with our Clients. All Enforcement Officers have CCTV body cameras which can record any instance where evidence is needed or a threat of violence is made against them.

Professional Associations
and Qualifications
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